CONNECTIVERSE

Frequently Asked Questions

Quick answers about working with Connectiverse

Your questions, answered

Can't find what you need? Contact our team — we're happy to help.
What services does Connectiverse offer?

Connectiverse offers transport (road, rail, air and sea), warehousing and 3PL, customs clearance and freight forwarding, industrial and export packaging, courier and parcel delivery, and e-commerce fulfilment — a complete 360° logistics solution under one roof.

Where is Connectiverse located and which areas do you serve?

We are headquartered in Kolkata, West Bengal, India, and serve clients across all of India. Through our freight forwarding and customs services we also handle international imports and exports worldwide.

How do I track my shipment?

Use the Track Shipment tool on our website and enter your tracking ID to see real-time status, or contact our team for an update.

How can I get a price quote?

Use our shipping fee calculator for an instant estimate, or contact us at help@connectiverse.com or (+91) 759686 5702 with your origin, destination, weight and dimensions for a tailored quote.

Do you handle both small parcels and large cargo?

Yes. From a single document or parcel to full truckloads, bulk commodities and over-dimensional project cargo, we right-size the service to your shipment.

Do you provide customs clearance for imports and exports?

Yes. We provide freight forwarding and customs clearance through licensed CHA partners, handling documentation, duties and compliance at ports, airports and ICDs.

Can Connectiverse store and fulfil my e-commerce orders?

Yes. We offer warehousing, pick-pack, last-mile delivery, cash-on-delivery and returns management for online sellers and D2C brands, with real-time inventory visibility.

Is my cargo insured during transit?

We offer transit and cargo insurance options so your goods are financially protected against loss or damage. Our team advises the right cover for each shipment.

How do I request a pickup?

Use the Free Pickup Request form on our website, or call (+91) 759686 5702, and we will arrange collection from your address.

How do I become a partner, vendor or franchise?

Visit our Become Partner / Vendor page and submit your details, or email help@connectiverse.com. Our partnerships team will get in touch to discuss the opportunity.

Still have questions?

Our team is ready to help with quotes, tracking and bookings.

Contact Our Team (+91) 759686 5702
Contact Us (+91) 759686 5702